Medical support programs
Dear Patient, we want to make our cooperation as comfortable as possible for you and are pleased to offer you 3 categories of service in our Clinic: Standard, Gold, Platinum.
Service category "Standard"
This category does not provide for any personal service options; interaction between the Patient and the Clinic is carried out through a single Customer Service Department, while K+31 guarantees the highest level and full range of medical services.
The “Standard” category is an ideal choice for those who value a combination of practicality and quality.
Service category "Gold"
The category implies the presence of a personal manager who supervises the patient in resolving all non-medical issues:
- It is possible to make an appointment using an individual phone number, a reminder to make an appointment
- Meeting and accompaniment around the Clinic
- Sending research results by email
- Maintaining a “calendar” of visits to the Clinic, advance reminder of the need for a repeat and/or preventative visit, drawing up an individual schedule
- Informing about promotions held at the Clinic
- Account status control
Service category "Platinum"
This category implies the presence of a personal manager who supervises the patient in resolving all non-medical issues:
- 24-hour booking by individual phone number, appointment reminder
- Meeting and accompaniment around the Clinic
- Sending research results by email
- Maintaining a “calendar” of visits to the Clinic, advance reminder of the need for a repeat and/or preventative visit, drawing up an individual schedule
- Informing about promotions held at the Clinic
- Account status control
And also:
- Accompanying the patient for consultation in other health care facilities (if necessary)
- Assistance in organizing certain types of medical services at home
- Outpatient services are provided in the VIP zone; in case of hospitalization in a hospital, comfortable rooms of various categories are provided
- At the request of the patient, it is possible to organize consultations with leading medical specialists in Moscow at the Clinic
The patient is assigned a doctor who has all the medical information and is a personal medical curator; the patient’s care is carried out under the personal supervision of the Chief Physician.
The “Platinum” service category will be a worthy choice for a person accustomed to maximum comfort and the highest quality of services.
