International Department
«K+31» Clinic is a network of medical and diagnostic centers providing a wide range of medical services to patients from different countries: from diagnostics at the outpatient and polyclinic level to inpatient treatment. A unique complex of medical equipment combined with the rich experience of specialists allow us to work according to the highest quality criteria, which is confirmed by the certificate of compliance with the international standard ISO 9001:2008.
Both the medical and administrative staff of our clinic speak English, German, French and Spanish, which helps prevent the possibility of misunderstandings during dialogue between a doctor and a patient. For maximum patient comfort, the clinics are also equipped with an instant translation system.
We offer corporate clients – representatives of both Russian and foreign companies – full medical care according to the selected portfolio. In addition, we are interested in building a full-fledged partnership with companies that host foreign tourists in Russia.
For representatives of the hotel segment, we have developed and implemented an effective system for servicing foreign guests. Thanks to our offer, high-level hotels will be able to provide their clients with qualified medical care of international standards – around the clock, with the involvement of translators and specialists.
Our partners also include a number of leading Russian insurance companies. We are proud that the leaders of the medical insurance market trust us with the health of their clients, including foreign citizens. "K+31 Clinic" has all the conditions to ensure that medical care for the owners of insurance policies of partner companies is provided in a qualified, fast, and comfortable manner for the patient.
When working with insured patients, we find the optimal balance between the restrictions of the insurance program and the procedures required by the diagnosis, while respecting the legitimate interests of all three interested parties. More than 5 years of our cooperation with insurance companies proves that our level meets the strict requirements of insurance medicine.
Treatment Cost Reimbursement System
The system of reimbursement of treatment costs implies two options. In the first option, payment for the patient's treatment is made directly to the clinic, and all the paperwork is taken care of by the "K+31 Clinic". The second option implies compensation of treatment costs by the insurance company to the patient's bank account.
Direct reimbursement to the clinic
- The insurance company sends a letter of guarantee or a list of insured persons to the clinic in advance
- The patient receives assistance at the expense of the insurance company
Cash compensation
- Patient receives assistance for cash
- K+31 Clinic staff provides the patient with a medical report and an invoice for treatment
- Patient applies to the insurance company for reimbursement of expenses incurred
In both cases, we prepare the same package of documents, which are accepted by both Russian and foreign insurance companies. It should be taken into account that each company has its own insurance conditions, which it is important for the patient to familiarize himself with in advance.
In the event that the requirements of a foreign insurance company differ from the standard requirements of Russian insurers, we are also ready to take on the preparation of the necessary documentation, including translating the documents into English.
